Frequently Asked Questions

Can you help me find a certain style, size and color of sneaker?

Yes, we offer this complimentary service!  Contact us with your request and we’ll begin the search!

Are your sneakers authentic?

Yes!  Read My Story  to understand our commitment to authentic product.  We only purchase from authorized sellers, website who authenticate, and/or in person.  If you have any questions or want additional photos – contact us.

Do the kicks I like fit true to size?

If you have questions about sizing, contact us prior to committing to purchase & review our Exchange, Return & Refund Policy.

Do you have a retail location?

At this time we only have an online presence.  Future plans may include a retail location.

How long before you ship my sneakers?

We ship ASAP, so you can enjoy your new kicks!  Our commitment is to process orders within 24-48 of payment.  Review our Shipping Policy.

I live outside of the US. May I purchase sneakers from Salt Lake Kicks?

At this time we only ship within the US.  Contact us for more details.

How do I know your site is secure?

Our custom domain includes SSL certificates for encryption.  When you check out, you’ll see two signs that you're checking out securely:

• A lock icon in their browser
• A URL starting with https://secure.squarespace.com…